HDFC Life Claim Process Online and Offline

HDFC Life is fully committed to provide you with a quicker, simpler and efficient claim settlement process in easy steps.

Overview of HDF Life Claim Process

Goal	How to make a HDFC Life Claim
Contact Numbers	1860 267 9999 (Local charges apply) 022-68446530 (STD charges apply) +918916694100 (NRI)
Email ID	service@hdfclife.com nriservice@hdfclife.com
Claim Settlement Ratio (2020-2021)	98.01%
Average Claim Settlement Time	5 days

HDFC Life Online Death Claim Process?

There are 3 quick and easy steps to initiate a claim online.

• Step 1 : Verify policy details.
• Step 2 : Submit life assured details.
• Step 3 : Submit nominees details.

HDFC Life Death Claim Offline (Branch)?

Claim at branch can be made in 3 easy steps.

• Step 1 : Download and fill up claim form.
• Step 2 : Collect all the required supporting claim documents.
• Step 3 : Submit claim forms and supporting documents.

Registration or intimation of claim in HDFC Life

For Intimation of claim online you need below details,

• Policy Number
• Life Assured Date of Birth
• Life Assured Date of Death
• Mobile Number
• PAN Number
• Claimant’s Mobile Number

Documents required for Death Claim at HDFC Life

1) For Natural Death :

If death has happened naturally then you need to produce the following documents for claim.

• Death certificate issued by Govt. / Relevant Authority.
• Death claim form (includes NEFT).
• Original Policy Document (In Case of DEMAT, Original Policy Documents are not Required).
• Claimant’s Residence Proof.
• Claimant’s Photo ID proof and/or PAN card.
• Claimant’s photograph.
• Medical records at the time of death & past illnesses.
• Personalized Canceled Cheque or Bank Passbook.
• Employer’s certificate (Form), if employed.

2) For Un-natural Death (Accidental death / Murder / Suicide) :

If death has happened un-naturally then you need to produce the following documents for claim.

• Death certificate issued by Govt. / Relevant Authority.
• Death claim form (includes NEFT).
• Original Policy Document (In Case of DEMAT, Original Policy Documents are not Required).
• Claimant’s Residence Proof.
• Claimant’s Photo ID proof and/or PAN card.
• Claimant’s Photograph.
• FIR, Police Inquest Report & Panchanama.
• Post Mortem Report.
• Personalized Canceled Cheque or Bank Passbook.
• Employer’s certificate (Form), if employed.

3) For Disaster / Natural Calamities

If death has happened due to any disaster or natural calamities then you need to produce the following documents for claim.

• Death certificate issued by Govt. / Relevant Authority
• Death claim form (includes NEFT)
• Original Policy Document (In Case of DEMAT, Original Policy Documents are not Required)
• Claimant’s Residence Proof
• Claimant’s Photo ID proof and/or PAN card
• Claimant’s photograph
• Personalized Canceled Cheque or Bank Passbook

How to track claim status online?

• Step1 : You have to choose type of claim
  • Health
  • Individual Death Claim
  • Rider
• Step2 : You have to enter Claim ID
• Step3 : You have to enter policy number and hit the TRACK button

HDFC Life Claim Process FAQs