Canara HSBC Life Claim Settlement Process online and offline

Canara HSBC Life Insurance has a simple, convenient and hassle free claim settlement process. Established in 2008, Canara HSBC Life is a joint venture between Canara Bank (51 per cent), HSBC Insurance (Asia Pacific) Holdings Ltd (26 per cent) and Punjab National Bank (23 per cent).

Canara HSBC Life Claim Settlement Process - Paisa kaudi
Canara HSBC Life Claim Settlement Process – Paisa kaudi

Canara HSBC Life Insurance Claim Process Overview

  • At Canara HSBC Life, the claim process is designed specially to settle all the claims without any hassles.
  • It has 98.57% of claim settlement ratio in the FY 2021-22.
  • The company only offers an offline claim settlement process.
GoalHow to make a Canara HSBC Life Insurance Claim
Contact Numbers18001030003 / 18001800003 (BSNL)
Claim Settlement Ratio (2021-2022)98.57%
Average Claim Settlement Time30 – 120 days

How to Make Canara HSBC Life Insurance Claims Online?

Canara HSBC Life insurance does not offer an online claim settlement. It only offers an offline claim settlement.

How to Make Canara HSBC Life Claims Offline (Branch)?

Follow the steps below (3 steps) to make your claims offline.

  • Step 1 : Claim Intimation & Registration
    • Download the claim form from Canara HSBC Life’s website or collect it from the nearby branch.
    • Fill it properly and submit it to the nearby branch office or bank.
  • Step 2 : Documentations
    • Once your claim is registered, the company will ask you to fill some more forms and submit the mandatory documents.
    • You can submit these documents to the nearby bank or branch or courier it to the head office.
  • Step 3 : Processing and settlement
    • After receiving all the documents and forms, the claim expert team examines and reaches out to you if they need any more documents.
    • If all the documents are proper, claim decision is taken. Claim is processed for settlement.

Other Options to File a Claim at Canara HSBC Life Insurance

  • Option 1 : You can reach out to your Agent / Advisor.
  • Option 3 : You can mail the claim information at
  • Option 4 : You can call on 18001030003 / 18001800003 (BSNL)
  • Option 5 : You can register your claim by post also. Send the duly filled claim form along with the required documents to the following address:
    • Canara HSBC Life Insurance Co. Ltd. , Claims Department, 2nd Floor, Orchid Business Park, Sector-48, Sohna Road, Gurugram122018, Haryana, India

Documents required for Death Claim at Canara HSBC Life Insurance

For Medical / Natural Death :

Nominees have to submit the following documents for medical or natural death.

  • Original policy document
  • Death Certificate issued by Municipal authorities
  • Copy of Bank Pass Book/ Cancel Cheque
  • Hospital / Other treatment records
  • Photo Identification & address proof of the claimant
  • Physician’s Statement

For Accidental / Unnatural death:

For Accidental or Unnatural death, in addition to the above documents you need to present the following documents.

  • Police reports (FIR, Panchnama, Police investigation report, Viscera Report)
  • Newspaper cutting (if any)(Detailing the incident)

How to track your Claim at Canara HSBC Life Insurance?

For tracking your claim, you just need to follow the steps below,

  • Go to the claims tracker of HSBC Life’s website
  • Enter your policy number or claim reference number, date of birth, date of event in the respective fields.
  • Hit the Submit button to know the status of your claim.

Canara HSBC Life Insurance Claim Process FAQs

What will happen if policy documents are lost?

In case of loss of policy document, the nominee has to submit indemnity bond.

Can I change the nominee in the policy?

Either a fresh nomination can be given or the existing nomination can be changed to a new nominee by the Life Assured anytime during the lifetime of Policyholder.

How much time does it take to settle a Canara HSBC Life Insurance Claim?

It takes 30 -120 days to settle a Canara HSBC Life Insurance Claim.

What is the claim settlement ratio of Canara HSBC Life 2021-2022?

Claim settlement ratio of Aditya Birla Sun Life is 98.57% in 2021-2022.

What is InstaPromise claim approval in Canara HSBC Life Insurance?

InstaPromise claims guarantee death claim approval in 1 day with T & C apply.

How to register a claim at Canara HSBC Life Insurance?

You can register a claim via toll free numbers 18001030003 / 18001800003 (BSNL). You can mail on or you can register your claim by post as well.

Can I register a claim at any Canara HSBC Life Branch?

Yes. You can register your claim at any branch of Canara HSBC Life Insurance.

Can the claim register and payout be made online?

No. Canara HSBC Life insurance offers only offline mode of claim settlement . Your claim payout will be made through electronic modes.

This covers all the points on Canara HSBC Life Claim Process. In case you have more questions, please write in the comment box and we will get back to you.

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