Aviva Life Insurance Claim Settlement Process online and offline

Aviva Life Claim Process : It has a simple and quick claim settlement process. Aviva Life Insurance is a joint venture between Dabur Invest Corp and Aviva International Holdings Limited. It is one of the best private sector life insurance companies in India.

Aviva Life Claim Settlement Process - Paisa kaudi
Aviva Life Claim Settlement Process – Paisa kaudi

Aviva Life Insurance Claim Process Overview

  • Aviva Life follows a simple and quick claim settlement process.
  • It has 98.01% of claim settlement ratio in the FY 2020-21.
  • The company follows a simple 3 step claim settlement process.
GoalHow to make Aviva Life Insurance Claim
Contact Numbers1800-103-7766 or 0124-2709046
Email IDcustomerservices@avivaindia.com
Claim Settlement Ratio (2021-2022)98.01%
Average Claim Settlement Time5 – 30 days

How to Make Aviva Life Insurance Claims Online?

Aviva Life follows an easy 3 steps online claim settlement process. Please check the steps below.

  • Step 1 : Claim Intimation
    • Go to the claims section of the official website of Aviva Life Insurance.
    • Choose file a claim option
    • Enter policy number, date of birth and hit submit button to proceed.
  • Step 2 : Claim Assessment
    • Submit all the required documents for claim assessment.
    • An expert team will examine your documents and reach out to you if they need any additional documents.
  • Step : Claim Settlement
    • If all the documents are proper then a claim decision is taken.
    • Claimant receives the claim amount through NEFT as per T&C of the company.

How to Make Aviva Life Claims Offline (Branch)?

Follow the steps below for Offline claims at Aviva life,

  • You can visit any nearby branch of Aviva Life Insurance.
  • Fill the claim form and submit it along with the mandatory documents.
  • Claims team will assess your documents and process it further for settlement.

Other Options to File a Claim at Aviva Life Insurance

  • Option 1 : Contact your Agent / Advisor for claim intimation.
  • Option 2 : You can email the duly filled claim forms and the mandatory documents on customerservices@avivaindia.com
  • Option 3 : You can call on the Toll Free numbers 1800-103-7766 or 0124-2709046
  • Option 4 : You can register your claim by post also.
    • Send the duly filled claim form along with the mandatory documents to the following address:
      Claims Department, Aviva Life Insurance Company India Ltd. Aviva Tower, Sector 43, Opposite DLF Golf Course, Gurgaon – 122 003

Documents required for Death Claim at Aviva Life

For Death / Accidental / Critical Illness :

Nominees have to submit the following documents along with a completely filled claim intimation form.

  • Original Policy Document
  • Duly filled Claim Form
  • Nominee ID proof establishing relationship with Life Insured
  • Death certificate issued by local authority
  • Address Proof of the Nominee
  • Medical Records (admission notes, discharge summary, test reports etc)
  • Last Medical Attendance Report ( LMA)
  • Post Mortem Report ,if post mortem done
  • FIR / Police Report if case filed with Police
  • Panchnama / Inquest Report if case filed with Police
  • Saving Bank Account Number
  • Newspaper cuttings
  • Contact number of Claimant
  • Existence Certificate
  • PAN card of payee

How to track your Claim in Aviva Life?

  • Aviva Life will keep you updated on claim status through Letters, calls and SMS.
  • You can write them mail on claims@avivaindia.com
  • Or call the toll free number 1800-103-77-66

Aviva Life Insurance Claim Process FAQs

What is the claims process at Aviva Life Insurance?

Aviva life has an online as well as offline claim settlement process. Know more

How to register a claim at Aviva Life Insurance?

You can register a claim via online through Aviva Life’s website, contacting on 1800-103-7766 or 0124-2709046, Mail on customerservices@avivaindia.com. Also you can register it through post.

How much time does it take to settle a claim in Aviva Life Insurance?

It takes 5 – 30 days to settle a claim in Aviva Life Insurance.

What is the claim settlement ratio of Aviva Life in 2020-2021?

Claim settlement ratio of Exide Life is 98.01% in 2020-2021.

Can I register a claim at any Aviva Life Branch?

Yes. You can register your claim at any Aviva Life Insurance branch.

Can the claim register and payout be made online?

yes. You can register your claim online. As per IRDAI guidelines your claim payout will be made through electronic modes.

This covers all the points on Aviva Life Claim Process. In case you have more questions, please write in the comment box and we will get back to you.

Leave a Comment